Hootsuite Inc. Status

Hootsuite Inc.

TikTok Profile Disconnections

Monitoring - TikTok is currently experiencing difficulties that impact account connections in Hootsuite. As a result, you may have issues maintaining a stable connection to your TikTok account, which could impact publishing and other related features.

Our team has reported this issue to TikTok and is actively working to resolve this as quickly as possible. Thank you in advance for your patience and understanding. As a workaround, please reconnect your TikTok account via the "My Profile" section in your Hootsuite dashboard. This should temporarily restore functionality while we continue to investigate.

Please subscribe to receive status updates.
May 07, 2025 - 13:58 PDT

Identified - Hey there,

We are currently experiencing issues with TikTok profile connections in the Hootsuite dashboard. As a result, you may have trouble maintaining a stable connection to your TikTok account, which could impact publishing and other related features.

Our team is actively working to resolve this as quickly as possible. Thank you in advance for your patience and understanding.

As a workaround, please reconnect your TikTok account via the "My Profile" section in your Hootsuite dashboard. This should temporarily restore functionality while we continue to investigate.

Please subscribe to receive status updates.
May 07, 2025 - 07:31 PDT

Instagram posts containing more than one video attachment issues

Update - The Meta service disruption could potentially affect Instagram reels publishing, in addition to video posts with more than one video attached in Hootsuite. While Meta has acknowledged the disruption, there is no resolution ETA at this time.
May 06, 2025 - 13:12 PDT

Update - We remain in active communication with Meta regarding the ongoing matter affecting Instagram posts with multiple videos published via Hootsuite. While Meta has acknowledged the disruption, there is no resolution ETA at this time.
May 06, 2025 - 07:42 PDT

Monitoring - The Meta service disruption affecting Instagram video posts with more than one video attached published from Hootsuite has been acknowledged by Meta. Our team continue to monitor the situation closely.
Apr 25, 2025 - 15:19 PDT

Identified - Hey there. Meta is currently experiencing a service disruption affecting Instagram video posts with more than one video attached published from Hootsuite. You may have trouble with publishing Instagram posts with more than one video.

Our team are aware of the situation and actively monitoring. Thank you in advance for your understanding.

Please subscribe to receive status updates.
Apr 25, 2025 - 11:50 PDT

About This Site

Welcome to our Status Center, your go-to resource for real-time updates and insights into our platform's performance. Bookmark this page for instant access to the latest system status information whenever you need it. While we aim to provide prompt updates, please note that incident reports may experience a brief delay as we thoroughly investigate and verify details to ensure accuracy.

Hootsuite Web Application Degraded Performance

Hootsuite Mobile Application Degraded Performance

Sparkcentral Web Application Operational

Talkwalker Web Application Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 8, 2025

No incidents reported today.

May 7, 2025

Unresolved incident: TikTok Profile Disconnections.

May 6, 2025

Unresolved incident: Instagram posts containing more than one video attachment issues.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.

Apr 30, 2025

Hootsuite SSO login issues

Resolved - Hello,

We observed a brief service disruption that impacted logging into Hootsuite via SSO login. This disruption began on 7:25am PDT on April 30 and lasted until 8:40am PDT on April 30. During this time, you may have experienced difficulties with logging into your Hootsuite account via SSO.

I’m happy to inform you that this has now been resolved and logging into Hootsuite via SSO is functioning normally.

We sincerely appreciate your understanding, if you encounter any difficulties with logging into your Hootsuite account, please reach out to our Support team.
Apr 30, 08:30 PDT

Apr 29, 2025

Error Accessing Advanced Analytics

Resolved - We recently experienced technical difficulties within Advanced Analytics, which may have caused difficulties while trying to access Advanced Analytics reports, specifically Impact Content.

The service disruption has now been resolved. Our team identified the root cause and implemented a fix to restore full functionality.

Thank you for your patience while we worked to address this. If you continue to experience any issues, please don't hesitate to reach out to our Support team.
Apr 29, 13:22 PDT

Monitoring - We are seeing a reduction in errors related to the technical difficulties experienced within Advanced Analytics. Our team continue to monitor the situation as it stabilizes. Thank you for your patience.
Please subscribe to our status page to receive status updates.
Apr 29, 10:05 PDT

Investigating - Hello,

We are experiencing technical difficulties with Advanced Analytics. You may notice errors while trying to access Advanced Analytics reports. Our team is working to identify the root cause, and implement a fix as soon as possible. We'll continue to provide further updates as they become available.

Thank you in advance for your kind patience and understanding.
Apr 29, 06:27 PDT

Apr 28, 2025

Error accessing Admin Settings page for certain Sparkcentral users

Resolved - Hi there! The service disruption affecting the Admin Settings, specifically the Agents settings page, has now been resolved.
You should no longer encounter errors when accessing the Admin Settings > Agents section.

Our team has implemented a fix and is continuing to monitor the platform to ensure stability.

Thank you for your patience and understanding while we worked to address this.
Apr 28, 04:55 PDT

Investigating - Hey there. Sparkcentral is currently experiencing a service disruption affecting the Admin Settings, specifically the Agents settings page. You may see errors while trying to access the Admin Settings > Agents section.

Our team are aware of the situation and actively monitoring. Thank you in advance for your understanding.

Please subscribe to receive status updates.
Apr 28, 04:21 PDT

Tagging Service Disruption in Analytics

Resolved - We recently experienced technical difficulties with our tagging service, which may have caused errors when applying tags to posts or messages.

The issue has now been resolved. Our team identified the root cause and implemented a fix to restore full functionality.

Thank you for your patience while we worked to address this. If you continue to experience any issues, please don't hesitate to reach out.
Apr 28, 01:00 PDT

Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025

Apr 24, 2025

Sparkcentral EU - Issues with Inbound Messages

Resolved - We can confirm that the intermittent issues affecting Sparkcentral EU have been resolved. During this time, you may have experienced some delays in messages populating.

Thanks for your patience while our team sorted this out.
Apr 24, 15:59 PDT

Investigating - We are currently experiencing intermittent issues with Sparkcentral EU, which may affect your ability to view inbound messages.

Our team is actively investigating the problem and working to resolve it as quickly as possible. We appreciate your patience and understanding during this time.

Thank you in advance for your understanding. Please subscribe to our Status Page for updates.
Apr 24, 15:19 PDT

Threads Authentication issues

Resolved - Meta have confirmed that the issues with adding or reconnecting Threads accounts have been resolved; users are now able to successfully add or reconnect their Threads accounts to Hootsuite.

Thank you for your patience and understanding
Apr 24, 14:58 PDT

Investigating - We’re currently experiencing technical difficulties with the authorization process for Threads accounts in Hootsuite. As a result, you may encounter errors when adding or reconnecting Threads accounts.

Our team is actively investigating the root cause and assessing the full impact. We’ll continue to share updates as soon as they’re available.

Thank you for your patience and understanding.
Apr 24, 04:56 PDT

Sentiment Analysis disruption for Inbound posts

Resolved - We're pleased to inform you that the issue affecting Sentiment Analysis for Inbound Posts in Analytics has been successfully resolved. Our engineering team has implemented a fix, and services have been restored to normal operation.

We sincerely appreciate your patience while our team investigated and resolved the matter.
Apr 24, 07:56 PDT

Identified - We’re currently experiencing difficulties with sentiment analysis for inbound posts in Analytics. Our team is aware of the matter and is actively investigating. We’ll provide updates as soon as we have more information and restore full functionality.

Thank you in advance for your kind patience and understanding.
Apr 24, 01:24 PDT